FAQ's

Shipping

Order can vary depending on shop demand. Usually they can take 6-10 weeks on average. You can message me for a more accurate time frame as well. Nogasms and ZC95 can take 1-3 weeks on average.

International Shipping and Duties

Prices shown do not include VAT. We do not collect VAT for EU countries.

*International Shipments are sent via UPS. Estimated Import Duties and Fees average between $40-70 for the Nogasm and ZC95 Estim Box

Refusing an international shipment will result in the package being abandoned by the carrier with no recourse or refunds available.

Refunds

  • All products from Darkmatter69 are made-to-order.
  • Due to the nature of these items, NO REFUNDS are allowed.
  • Orders Cancelled after 48hrs will incur a 10% cancellation fee as materials are ordered shortly after that.
  • If you encounter any issues with your purchase, please do not hesitate to reach out to me via email (info@darkmatter69.com) or submit a Contact Me form via Shopify
  • I'll respond as soon as possible.

Warranty

Furniture Purchase

  • If any issues arises with your furniture within 14 days from delivery, please send me an email (info@darkmatter69.com) or message me on the Contact Me form via Shopify.
  • I will help to resolve the issue quickly.

Electronics Purchase

  • NoGasm carry a 1 year warranty against defects.
  • If you have any questions on how to use your device, please send me an email (info@darkmatter69.com) or message me on the Contact Me form via Shopify.

Assembly Instructions

  • Instructions on how to assemble your furniture purchase will be sent to you once the item is being shipped out, along with tracking information.
  • If you did not receive the email with assembly instruction, please do not hesitate to send me an email (info@darkmatter69.com) or message me on the Contact Me form via Shopify.