FAQ's
Shipping
Order can vary depending on shop demand. Usually they can take 6-10 weeks on average. You can message me for a more accurate time frame as well. Nogasms and ZC95 can take 1-3 weeks on average.
International Shipping and Duties
Prices shown do not include VAT. We do not collect VAT for EU countries.
*International Shipments are sent via UPS. Estimated Import Duties and Fees average between $40-70 for the Nogasm and ZC95 Estim Box
Refusing an international shipment will result in the package being abandoned by the carrier with no recourse or refunds available.
Refunds
- All products from Darkmatter69 are made-to-order.
- Due to the nature of these items, NO REFUNDS are allowed.
- Orders Cancelled after 48hrs will incur a 10% cancellation fee as materials are ordered shortly after that.
- If you encounter any issues with your purchase, please do not hesitate to reach out to me via email (info@darkmatter69.com) or submit a Contact Me form via Shopify
- I'll respond as soon as possible.
Warranty
Furniture Purchase
- If any issues arises with your furniture within 14 days from delivery, please send me an email (info@darkmatter69.com) or message me on the Contact Me form via Shopify.
- I will help to resolve the issue quickly.
Electronics Purchase
- NoGasm carry a 1 year warranty against defects.
- If you have any questions on how to use your device, please send me an email (info@darkmatter69.com) or message me on the Contact Me form via Shopify.
Assembly Instructions
- Instructions on how to assemble your furniture purchase will be sent to you once the item is being shipped out, along with tracking information.
- If you did not receive the email with assembly instruction, please do not hesitate to send me an email (info@darkmatter69.com) or message me on the Contact Me form via Shopify.